EVERYTHING YOU NEED TO KNOW

From fit and fabric to care, Limited Editions, shipping and returns — we've answered
the questions that matter, so you can choose your Phatduds with confidence.

CARE & LONGEVITY

How should I wash my Phatduds?

We recommend:


• Cold gentle machine wash
• Wash with like colours
• Do not soak
• Do not wring
• Do not bleach
• Remove promptly from the washing machine
• Line dry or lay flat in the shade
• Do not tumble dry
• Cool iron only if required


The Signature and Limited Edition ranges currently follow the same care instructions.

Can I put my Phatduds in the dryer?

No.


We recommend allowing your Phatduds to dry naturally in the shade.


Avoiding excessive heat helps protect the fabrics, graphics, finishes and overall shape of the garment.

How do I keep my Phatduds looking their best?

Follow the recommended care instructions, avoid harsh chemicals and excessive heat, and don't wring or twist the garment.


Good care will help maintain the look, feel and performance of your Phatduds over
time.

OUR 5-YEAR PHATDUDS WARRANTY

Do Phatduds come with a 5-year warranty?

Yes.
We put every pair through our quality-control process before it leaves us, and we stand behind the workmanship that goes into every pair of Phatduds.


Our 5-year Phatduds Warranty covers manufacturing and construction defects
including:


• Manufacturing defects
• Stitching failure
• Hardware failure caused by a manufacturing defect
• Pocket construction failure
• Fabric failure caused by a manufacturing defect
• Drawstring failure caused by a manufacturing defect
• Embroidery or patch application defects
• Print or colour application defects


The warranty is intended to cover issues arising from manufacturing or construction,
not damage caused through normal use or incorrect care.

What isn't covered by the 5-year warranty?

The Phatduds Warranty does not cover damage caused by:


• Change of mind
• General wear and tear
• Accidental damage
• Misuse
• Improper care or failure to follow the care instructions
• Alterations or modifications
• Snags, pulls or rips caused by external objects or contact


For example, gradual scratching or coating wear on metal hardware through normal use would generally be considered wear and tear rather than a manufacturing defect.


If you're unsure whether an issue is covered, ask us. We'd rather take a look than have you guess.

How do I make a warranty claim?

Email hello@phatduds.com.au with your order details and a description of the issue.
We'll assess the problem and may ask you for photographs or request that the item be returned for inspection.


If a return is required for a confirmed warranty issue covered by the Phatduds Warranty, Phatduds will cover the reasonable return postage cost.


We'll then provide the appropriate remedy in accordance with the warranty and your
rights under Australian Consumer Law.

Does the 5-year warranty replace my Australian Consumer Law rights?

No.


Our 5-year warranty is an additional promise from Phatduds and does not replace,
limit or exclude your rights under the Australian Consumer Law.


Your consumer guarantees apply automatically and may provide rights beyond the
terms or duration of our voluntary warranty.

ORDERS & SHIPPING

Do you offer free shipping?

Yes.


We offer free standard domestic shipping across Australia.

Do you offer Express Post within Australia? 

Yes.


Domestic Express Post is available for a flat rate of $16 AUD.

Do you ship internationally?

Yes. We ship internationally.


International Standard: Flat rate $45 AUD
International Express: Flat rate $65 AUD


International customers are responsible for any applicable customs duties, taxes or
other charges imposed by their destination country.

How long will my order take to arrive?

Our estimated delivery timeframes are:


Australian metropolitan areas: approximately 3 business days standard.
Australian regional areas: approximately 3–7 business days.
International standard: approximately 7–10 business days.
International express: approximately 5 business days.


These are estimates rather than guaranteed delivery times. International deliveries may take longer where customs processing or other circumstances outside our control cause delays.

What happens if my order is delayed?

If your order hasn't arrived within the expected timeframe, contact us at
hello@phatduds.com.au with your order number and we'll help investigate.

What happens if something is missing, or I've received the wrong item?

Contact us as soon as possible at hello@phatduds.com.au with your order number
and details of the issue.


We'll investigate and work with you to resolve it.

policies

Our Change-of-Mind Policy

We want you to love your Phatduds.


For eligible change-of-mind returns, we offer exchanges or Phatduds store credit
rather than cash refunds.


This is our voluntary change-of-mind policy and does not affect your rights under
Australian Consumer Law where a product has a problem or fails to meet a consumer
guarantee. Australian Consumer Law does not require businesses to provide a refund simply because a customer changes their mind.

Can I return my Signature Phatduds if I change my mind?

Yes, provided the item meets our return conditions.


Signature Range returns must be:
• Unworn
• Unwashed
• Unaltered
• Have all original tags attached and packaging
• Free from makeup, fragrance, stains and odours


Eligible returns can be exchanged or issued as Phatduds store credit.

Can I exchange a Limited Edition?

Yes — provided the requested size or replacement item is still available.


Because Limited Edition releases are produced in limited quantities and are
permanently retired, we cannot guarantee that another size will be available.


If we can't fulfil your requested exchange, we'll provide Phatduds store credit.


That's why we strongly recommend checking the Size Chart before purchasing a Limited Edition.

Can I get a cash refund if I change my mind?

Our standard change-of-mind policy does not offer cash refunds.


Eligible change-of-mind returns can be exchanged or issued as Phatduds store credit, subject to the applicable return conditions.


This policy does not limit any rights you may have under the Australian Consumer Law.

What happens if my Phatduds are faulty? 

If you believe your Phatduds have a manufacturing fault or another problem covered by the Australian Consumer Law, contact us at hello@phatduds.com.au as soon as
possible.


We'll assess the issue and provide the remedy you're entitled to under the Australian
Consumer Law and, where applicable, our 5-year Phatduds Warranty.


Depending on the circumstances, this may include repair, replacement or refund. For a major failure, Australian Consumer Law provides the consumer with a choice between a refund and replacement.


If we require the product to be returned for assessment, we'll provide instructions and cover the reasonable return postage cost where applicable.

What if my item is damaged when it arrives?

Contact us at hello@phatduds.com.au as soon as possible and include your order
number and photographs of the issue.


We'll assess what has happened and work with you to resolve it.

COLOUR & DISPLAY

Will the colour of my Phatduds look exactly like it does on my screen?

We take great care to photograph and represent our colours as accurately as possible.


However, colours can appear slightly different depending on your screen, device
settings and lighting conditions.


The actual garment may therefore vary slightly from the colour displayed on screen.

FIT & SIZING

How do Phatduds fit?

Phatduds feature a considered unisex fit, created with particular consideration for the female body while remaining inclusive of male wearers.


They're designed with a waist fit, a modern leg length and a more considered shape
through the hip and seat than traditional boxy basketball shorts.


For a closer, more streamlined fit, choose your usual size. Prefer a more relaxed fit? We recommend sizing up.


For the best fit, we always recommend checking our Size Chart before ordering.

Are Phatduds designed for women or men?

Both — but with a female-focused approach.


Phatduds were predominantly designed with women in mind, without ruling out the
male market.


Rather than simply taking a traditional men's basketball short and calling it unisex, we considered the shape and proportions of the female body when developing the fit — while still giving male wearers the comfort and room they want.

Do the Signature and Limited Edition ranges fit differently?

No.


The Signature and Limited Edition ranges use exactly the same fit and sizing.


The difference between the two ranges comes through the colourways, graphics,
branding, hardware and finishes — not the fit.

Do Phatduds run true to size?

We recommend choosing your usual size if you prefer a closer, more streamlined
silhouette.


If you prefer a little more room or a relaxed fit, size up.


Because everyone's preferred fit is different, our Size Chart is the best place to start.

How long are Phatduds?

Phatduds feature a modern, streamlined leg length that is shorter than traditional
basketball shorts.


The length was intentional — one of the things we wanted to change about the typical boxy basketball short.

THE PHATDUDS DIFFERENCE

What makes Phatduds different from traditional basketball shorts?

Phatduds were created to move away from the traditional boxy basketball short — both in fit and design.


We bring together a considered female-focused unisex fit, modern leg length, dual-
layer construction, soft moisture-wicking lining, discreet stabilised pockets and
distinctive graphics designed to stand out.

 

Made for the court. Designed for everywhere else.

Why are Phatduds female-focused but still unisex?

Because we didn't want to simply take a traditional men's basketball short and call it unisex.


Phatduds were developed with the female body in mind, particularly through the waist, hip and seat, while still providing a comfortable fit for male wearers.


We believe there's room for a basketball short that works with different bodies —
without compromising the design.

Can I wear Phatduds outside of basketball?

Absolutely!!


Phatduds aren't just for basketball.


Our customers wear them to the gym, running, boxing, Muay Thai, hiking, swimming,
lounging, running errands and everywhere in between.


They're also a favourite among sneaker lovers who pair their Phatduds with their kicks for a complete look.


The court is where they started. It's definitely not where they end.

Can I wear Phatduds in an official basketball game?

Phatduds are designed for training, recreational basketball and everyday wear rather
than as an official competition uniform.


Because Phatduds feature pockets, they may not meet the uniform requirements of
organised competitions or officiated games.


Always check the rules of your competition before wearing them in an official game.

EVERYTHING YOU NEED TO KNOW

What are Phatduds made from?

Phatduds use a considered dual-layer construction.


Outer: 151 GSM pre-shrunk recycled polyester pinhole mesh, softened for comfort.
Inner: 112 GSM pre-shrunk polyester lining with a satin finish and moisture-wicking
properties.


Both fabrics are breathable and have light stretch.

Why do Phatduds have an inner lining?

The lining was designed to do much more than simply finish the inside of the garment.


Its soft satin finish creates a comfortable, almost hugging feel against the skin, while
helping reduce chafing by covering the seams and construction of the outer layer.


It also provides additional coverage beneath the pinhole mesh, helping address the
transparency that can occur with traditional mesh basketball shorts.


The lightweight, moisture-wicking and quick-drying properties add another layer of
comfort when you're moving.

What is the benefit of the dual-layer construction? 

The two layers work together to provide comfort, coverage and functionality without
making the shorts feel heavy.


The outer mesh provides the lightweight, breathable feel you'd expect from a basketball short, while the inner lining adds softness, coverage and comfort.


The construction also allows the pockets to be secured between the two layers.

What makes the pockets different? 

Our pockets are sewn between the outer mesh and inner lining, helping to stabilise
them whether they're being used or not.


There are two discreet pockets — one on each side — designed to sit flat rather than
protrude from the shorts.


The openings are positioned slightly higher to help keep your belongings secure while still allowing easy access.


They're designed to hold everyday essentials such as your phone, keys and cards.


Useful pockets. Without the pocket ears.

Will my phone fit in the pockets? 

Our pockets are designed to comfortably hold everyday essentials such as phones,
keys and cards.


Pocket dimensions are proportionally graded across the size range, so the pocket size changes with the garment size.


We don't publish individual pocket measurements because they're designed
specifically around each garment size.

SIGNATURE VS LIMITED EDITION

What's the difference between the Signature and Limited Edition ranges?

Both ranges use the same premium-quality outer mesh and inner lining and share the
same fit and core construction.

 

The Signature Range is our permanent collection, built around four key Phatduds
colourways:


• Classic Black
• Classic White
• Baller Orange
• American Burgundy


Signature Phatduds feature our embroidered collegiate Phatduds logo patch and
colour-coordinated hardware.

 

The Limited Edition Range takes things further with exclusive graphics and
colourways, personalised antique silver hardware and our premium greyscale
Phatduds text logo.


Limited Edition pieces are priced higher to reflect their exclusive designs and additional finishes.

What's the little red Phatduds tag? 

The little red Phatduds monogram tag is our signature authenticity marker.


It's sewn onto every pair of shorts as a recognisable detail that identifies an authentic Phatduds piece.


As Phatduds grows into new garments and categories, the red tag will remain a
consistent marker across Phatduds-made pieces.

 

It's a little detail, but it's ours.

LIMITED EDITION

Will a Limited Edition design ever be restocked? 

No.


Once a Limited Edition sells out, that exact release is permanently retired.


We may revisit an idea or pattern in the future, but if we do, it will be meaningfully
different — such as a different colourway or an altered version of the original design.


The original release remains unique.

Why are Limited Editions one-and-done?

Because we genuinely want to create a brand that people chase.


Limited Editions are designed around exclusivity and collectability. We don't want to
make something “limited” only to bring it back when demand is high.


Once an exact release is gone, it's gone.


That's part of what makes owning one special.

Are Limited Edition graphics exclusive to Phatduds? 

Yes.


Our Limited Edition graphics are created for Phatduds and are exclusive to our
releases.


We own the graphics used across our Limited Edition drops.

Why should I check the size chart before buying a Limited Edition?

Because Limited Edition releases are produced in limited quantities and the exact
release will never be restocked.


If your preferred size sells out, we may not have another size available for exchange.


We strongly recommend checking our Size Chart before purchasing a Limited Edition
piece.

Still Need a Hand?

If you did not find the answer you were looking for, we are here to help. Reach out to our team and we will get back to you as soon as possible.

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