FAQs

It is important that all returned items are in line with our Returns Policy. Note that return postage will be at the expense of the customer. 
If you are an Australian Customer and wish to return an item, please click HERE (create link to purchase return postage and label)and follow the prompts. Once you have completed the above prompts and have purchased and printed a returns label, please include your invoice with the item(s) you are returning neatly packaged. Please note that returns from different orders cannot be processed together but can be mailed out together.
If you are an International Customer, you will need to purchase a returns label from your local post office.
We Endeavor to process returns as soon as they are received but please allow up to 7 business days for returns to be processed. You will receive email notification of the status of your return once finalised. We do not refund initial shipping charges for items returned, other than for faulty items. We are not liable for the loss of garments being returned. 

We're so sorry if an item you received is not in perfect condition. Please email us at customerservice@phatduds.com.au so we can resolve this for you. We will meet our obligations under the Australian Consumer Law or similar legislation which may include replacing the item if the stock is available or giving you a refund upon receiving your faulty item back. Please note if more than the faulty item is returned within the same parcel, we will be unable to compensate return postage.

If you have received an item, you did not order, please email us at customerservice@phatduds.com.au along with your order number, providing as much detail as possible including photos and/or video footage, so that we can resolve this for you. 

Upon receipt of the item or items, they will be checked to make sure they meet the conditions above and once cleared, you will be emailed a credit note for the purchase price (excluding original shipping cost and discounts) directly to the original email used for your purchase.

We endeavour to process returns as soon as they are received but please allow up to 7 business days for it to be processed. You will receive email notification with your Gift Card once finalised. We cannot process returns until your item(s) have physically reached our returns department. We recommend keeping a copy of your tracking number as we will not be responsible for parcels lost in transit.

For information regarding our refund policy click HERE. (Create link to refund policy)

Unfortunately, due to the nature of “Limited Release” styles we do not offer exchanges and ALL SALES ARE FINAL. If you would like a different size or item within the Signature Collection, we recommend you use your online credit to purchase an alternative size.

International and Domestic customers will need to cover the cost of their return.

For your convenience click HERE (create link to purchase postage page) to purchase your printable flat rate returns label. Please note: Subject to our obligations under the Australian Consumer Law or similar legislation, international returns cannot be accepted where the value of the items being returned in one shipment is over $1000. Please ship the items separately as we are not responsible to pay duties to receive the goods. If there is a charge it may be deducted from your final credit.

Please note US customers: a flat shipping rate of $30 will be deducted from your store credit once received and processed.

If you have not received your credit within 7 days of sending your return back, please follow these steps:
- Enter your tracking number Click HERE to enter your tracking number on the Australia Post website.

- If your tracking confirms that it has arrived, please allow up to 7 business days for your return to be processed and credit to be issued.
- Your store credit will be emailed to the nominated email address that is linked to your customer account.
- Be sure to check your junk or spam folder.
- If it still isn’t there, please email us at customerservice@phatduds.com.au to help resolve the matter.

P.O BOX 101
BLI BLI, QLD 4650