Terms of service
ORDERING & SHIPPING TERMS
We would like you to read our Purchase & Shipping Terms carefully to ensure that you are fully aware of your rights when purchasing items (Items) via the Billy J website (our Website).
Your order signifies your agreement to be bound by these Ordering & Shipping Terms, which constitute the agreement between Phatduds (A.B.N. 66 557 332 237) (we, us, our, or Phatduds) and you.
ORDERING
All items advertised for purchase on Phatduds.com.au (our official site) are in stock and available to buy. However, in the event an error occurs, or an item sells out in the middle of a transaction and a product is oversold. The orders will be fulfilled in the order that they are received (applies to Signature Collection only due to the nature of a “Limited Release” patterns/colourways can NOT be guaranteed). The purchaser will be notified as soon as possible in this event.
Items placed in your cart are NOT reserved. Items are subject to payment acceptance and availability at the time of a completed order.
You must provide complete and accurate details at the time of making your purchase. You may be required to provide additional details upon our request to ensure the accuracy of your order.
You must enter the correct delivery address and delivery instructions at the time of placing your order. If you enter an incorrect address, Phatduds is not obliged to re-send the order to the correct address at our own expense. If you submit your order and then realise that you have entered an incorrect delivery address or delivery instructions, please email customerservice@phatduds.com.au immediately and we will do our best to update your details before your order is dispatched.
PURCHASE PRICE
All prices quoted on the Website or pursuant to your enquiry with us are in Australian Dollars (AUD) and exclude GST.
The actual amount that you are charged for your purchase will depend on the international currency conversion that you are charged via your bank.
We reserve the right to vary the prices displayed on the Website from time to time and without notice to you.
Our prices do not include insurance or any secondary attempts to deliver products to you.
PAYMENT
Phatduds accepts payment via Visa, Mastercard and PayPal.
After you make payment for your order, you will receive a transaction confirmation email, which confirms receipt of your order.
In the event that Phatduds does not receive cleared funds after 48 hours of you submitting your order, we will email you at the email address nominated in your order to communicate about your payment
SECURITY
We recognise that protection and safety of information relating to your credit card is very important. Therefore, we provide you with a very safe and stress-free online shopping experience.
We do not store your credit card details at any time, so consumer confidence and satisfaction are assured at all times.
PROCESSING OF ORDERS
We process purchases on business days, which are Monday to Friday and exclude public holidays in Queensland, Australia. If you purchase any of the Items on a non-business day, we will process the purchase on the next business day.
Please allow 24-48 hours to dispatch your order. Most orders placed before 1pm will be sent the same day, however, there can be unexpected delays. Please email us if you require your item to be sent immediately and we will do our best. Due to the high volume of orders that come in over the weekend, orders placed on a Monday will typically be sent Tuesday but again, we will do our best to send it the same day.
We will provide you with a tracking number once we have shipped your order to you.
ORDER VALIDATION
If your order has been flagged as suspicious in our system for any reason, we may ask for validation before shipping the order. This may include forms of identification such as a license or bank statement (covering all confidential information). This is sometimes also the case for orders of a high value (over $500).
DELIVERY TIME
Delivery times will depend on your post code. Delivery is typically 1-2 days express and 3-5 days standard - but can be longer for remote areas.
International parcels typically take 2-3 days express and 7-10 days standard post. Again, delivery time depends on how fast customs clears the parcels once they arrive in your country. This is out of our control. We send all parcels internationally with Australia Post
Please click HERE to check an estimate of your delivery time. Our post code is 4558.
SAFE DROP
Please note: All orders sent within Australia are SAFE DROPPED. If you would prefer to sign for your parcel, please email our customer service team and they will amend your order. All international deliveries must be signed for